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About bgbd's Privacy Policy

bgbd (referred to hereinafter as "we", "us" or "the platform") is a trusted and secure online betting and casino platform for players in Bangladesh. We place the highest priority on the privacy of our users and are committed to protecting your personal information.

This privacy policy explains what types of information we collect, how we use it, who we share it with, and what rights you have regarding your information. By using the bgbd website, you are giving your consent to this policy.

What information we collect

We collect various types of information during registration and use of the bgbd platform. This information is broadly divided into two categories.

1.1 Information you provide

When you register or use our services, we collect the following information:

• Full name and username
• Email address
• Date of birth (for age verification — services are provided to users aged 21 and above only)
• Financial information such as bKash, Nagad, Rocket or Upay account numbers (for processing transactions)
• Documents required for identity verification (national identity card or passport)
• Messages and information you provide when contacting us

1.2 Automatically collected information

The following information may be collected automatically while you use our platform:

• IP address and device identification information
• Browser type, language and version
• Operating system information
• Pages visited, clicks and navigation patterns
• Session duration and usage patterns
• Information obtained through cookies and similar tracking technologies

Purpose of data use

bgbd uses your personal information only for specific and legitimate purposes. We use your information for the following reasons:

2.1 Account management

2.2 Financial transactions

2.3 Customer support

2.4 Meeting legal obligations

2.5 Responsible gaming

Data sharing and disclosure

bgbd does not sell your personal information to third parties. However, information may be shared in a limited manner in the following circumstances:

3.1 Service provider partners

Necessary information may be shared with trusted third parties who assist with payment processing (bKash, Nagad, Rocket, Upay), IT infrastructure and customer support. These partners may use the information only for the purpose of providing specific services and are required to comply with our privacy standards.

3.2 Legal requirements

We may disclose necessary information to comply with court orders, lawful requests from law enforcement agencies, or directions from regulatory bodies.

3.3 Fraud prevention

Limited information may be shared with security partners to ensure the safety of the platform and to detect and prevent fraudulent activity.

Data security measures

bgbd has adopted industry-standard security measures to protect your personal and financial information.

4.1 Encryption technology

Our platform uses SSL (Secure Socket Layer) encryption technology. This ensures that all information exchanged between your browser and our servers is encrypted and cannot be read by third parties.

4.2 Access control

Access to your information is restricted to specific authorised staff only. All staff are bound by strict confidentiality agreements.

4.3 Server security

Our servers are housed in secure data centres where regular security audits and updates are carried out. Firewalls, intrusion detection systems (IDS) and regular backups are all maintained.

4.4 Password protection

Your password is never stored directly — it is kept only in hashed form. You are advised to use a strong password and not share it with anyone to keep your account secure.

Cookie policy

bgbd uses cookies and similar technologies to operate the website effectively and improve the user experience.

5.1 Essential cookies

These cookies are essential for the basic functioning of the website. They are used to maintain login sessions, carry out security verification and save your preferences.

5.2 Analytical cookies

Analytical cookies are used to understand how our platform is being used and to improve the quality of our services. This information is collected in anonymised form.

5.3 Cookie management

You can control cookies by changing your browser settings. However, disabling essential cookies may limit some features of the website.

Data retention period

bgbd retains your personal information only for as long as necessary.

• Account information: for as long as your account is active and, after closure, for the period required by legal obligations.
• Financial transaction records: for the period required by financial law obligations.
• Communication records: for a reasonable period after customer support matters have been resolved.
• Analytical data: in anonymised form, for as long as it remains relevant.

Unless required to meet legal obligations or protect legitimate interests, information is securely deleted or anonymised at the end of the retention period.

Your rights

As a bgbd user, you have the following rights regarding your personal information:

7.1 Right to access

You have the right to know what information we hold about you. Upon request, we will provide you with a copy of your personal information.

7.2 Right to rectification

If any information held about you is incomplete or incorrect, you have the right to have it corrected. This can be done through your account settings or via the support team.

7.3 Right to erasure

In certain circumstances, you may request that your personal information be deleted. However, it may not be possible to delete information that is required to meet legal obligations.

7.4 Right to object to processing

You have the right to object to your information being used for certain purposes, in particular for direct marketing.

7.5 Right to data portability

You may request a copy of your information in a structured, commonly used and machine-readable format.

Privacy of minors

bgbd provides services only to individuals aged 21 or above. We do not knowingly collect or process information from any person under the age of 21.

Age verification is mandatory at the time of registration. If we determine that a minor has registered, that account will be closed immediately and all associated information will be deleted.

Changes to the policy

bgbd reserves the right to update or change this privacy policy as needed. For any significant changes, we will:

• Publish the updated version on this page
• Change the "Last Updated" date at the top of the page
• Notify registered users by email in the case of significant changes

If you continue to use the platform after the changes, you will be considered to have given your consent to the new policy. You are advised to visit this page regularly.

International data transfers

bgbd's servers and data processing infrastructure may be located in various countries. Even if your information is transferred outside of Bangladesh, we ensure that:

• Appropriate safeguards are maintained for any transfer
• Third-party service providers comply with our privacy standards
• International data protection laws and regulations are followed